How One Senior Community Blocked Millions in Scam Losses With AI
How One Senior Community Blocked Millions in Scam Losses With AI
A new LeadingAge CAST case study on 2Life Communities, a senior housing provider in the Boston area, shows how a resident-facing AI tool can meaningfully cut fraud losses among older adults.
Fraud against older adults is not a fringe issue. The FBI recorded $7.7 billion in losses from older adults in 2025 alone, a 37% jump from the year before.
2Life piloted an app called SeniorShield with 102 residents, letting them verify suspicious emails and texts before responding. Staff were no longer the first line of defense against every questionable message.
For administrators, this points to a growing category of resident protection that belongs alongside physical safety and infection control: digital fraud awareness.
"Of the 682 scam verifications residents have submitted so far, SeniorShield has found 204 scams and 184 suspicious messages, protecting 2Life residents from potential losses of $7,854,000." — LeadingAge CAST Case Study
Resident protection keeps expanding into new territory. Staying ahead of it, digital and physical alike, is what preparedness means today.
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